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On eleventh July 2023, my then-sweetheart (presently life partner) and I went to do our cerebrum check as a component of the pre-requirements for our Orthodontic methodology with Grin Reestablish Dental Center, east Legon branch.

It was an astonishing day.

Much to my dismay that this broad excursion would end terribly, on account of Ms Shirley Ankrah, the new Facility Director.

Why Supports After 30?

I've disliked my incisors. It made me so modest while chatting on Zoom gatherings 🤦🏿 I've needed to fix it however continued to defer the system.

It was only after I met my life partner that I chose to go all in.

She saw Grin Reestablish Dental Facility on Google, and we went for a meeting.

For some unique situation, I needed to do Composite Cavity Filling in July prior to acquiring supports. I had eaten loads of sweet stuff as a youngster, and my gums endured a shot.

The Composite Depression Filling was a piece costly. Be that as it may, I feel it's worth the effort:

The method was agonizingly difficult; I'm not going to mislead anybody. I suspect I was somewhat dried out that day likewise 🫣 However the specialist worked effectively.

He was exceptionally talented. Truly, I had no issue giving him a 5-star survey subsequently.

My life partner started her supports treatment in July. I participated in August.

Underlying feelings of Grin Reestablish Dental Center East Legon, Accra

As per their strategy, consistently, you are expected to go for a survey. That costs 500 Cedis. They could change the wire, change it, add power chains, or give you an elastic band to close or adjust your teeth, by and large.

The help, as a rule, was exemplary. The receptionists were great, the past facility administrator utilized clients' criticism, and I expressed so in my third audit for Grin Reestablish Dental Center on Google:

There were a couple of months when the survey arrangements fell on weeks I was inaccessible. As per the agreement we marked — and their undoing strategy sent in email, you can reschedule or drop your arrangement 72 hours before the due date.

See a screen capture of the email strategy beneath:

So normally, I rescheduled arrangements for quite a long time that I went for work and different commitment. That is precisely exact thing occurred in September 2024. The arrangement was rescheduled, and I went for work and a family visit.

Grin Reestablish Dental Center's Client support Experienced A Plunge With Ms. Shirley Ankrah in Control

So here's where all that flipped around!

Last month, October 2024, I went for my month to month survey. Startlingly, the assistant says they have changed their strategy.

She said I should make an up front installment of 500 Cedis for November notwithstanding my October survey installment.

I illuminated her the arrangement wasn't great for me. They neither imparted that somewhat early. Nor was it part of the agreement we marked.

I paid for my October administration, accepted my treatment, and returned home.

Then yesterday, I went for my last survey. I went with my life partner (her arrangement should be on Friday, yet we requested it to be moved to yesterday, Tuesday, October 21, since she was with me this week).

While heading to Grin Reestablish Dental Facility, I saw the instant message underneath and gave careful consideration to feature the language in the last line to them.

I told Angela, the woman in the installment unit, that the message was a gnawed off. I illuminated her that on the off chance that I were another client, I might be deterred from proceeding with the program.

She said we could converse with her supervisor Shirley Ankrah about it.

We met Shirley Ankrah, the facility supervisor of Grin Reestablish Dental Center East Legon, in her office. Furthermore, I showed her the text. She took one look at it and said, indeed, that they have changed their strategy since they need to develop the business.

She said:

"The business needs to develop. Assuming that tomorrow you come and the organization has shut down, you will head off to some place else."

She proceeded to say that she could see from her book that I: "Owe the organization for Flake-outs in December 20203, February 2024, May 2024, and September 2024. Also, since they can't place our hand in that frame of mind to gather that cash, any installment I cause will to be utilized to cover those."

This came as a total shock, as you can envision.

There was never a month I basically didn't appear. As I said previously, I rescheduled arrangements that didn't line up with my timetable. What's more, nobody said it was a "Flake-out" that pulled in installments until Shirley Ankrah started overseeing Grin Reestablish Dental Center, East Legon.

I clarified this for her. I referenced that we had previously paid 1,000 Cedis for our November arrangements.

She wouldn't hear any of it.

She said it's their arrangement. Also, that the 1,000 Cedis we paid had been utilized to tidy up our past obligations.

I don't owe Grin Reestablish Dental Facility any pesewa. I can't maintain such an upsetting arrangement. Furthermore, I would not have been harassed into paying for administrations we didn't get. Once more, yesterday was to be my last audit, in any case.

Thus, I concluded I'd prefer end the agreement.

She guided that I go down to the installment highlight finish up their structure. I was additionally coordinated to compose a letter with that impact, which I cheerfully did.

No Discount. No Treatment. Grin Reestablish Dental Center Agreement Ended as "No Show" by Shirley Ankrah

In this manner, they expected that I pay 500 extra Cedis for eliminating the supports. I didn't spending plan that much when we were coming. Thus, I mentioned they turn over the 500 Cedis I had previously paid for my life partner to my record — since they demanded she will not be served until she pays for the following month.

Shirley Ankrah said it can never work out.

She was so casual.

Maybe I was requesting a free help.

In the end, we returned home following 2 HOURS of being exposed to Shirley Ankrah's criticism.

She didn't discount us.

She didn't fold the installment into my record for me to end the program.

She delivered no help to both of us.

All we got for the difficult excursion was terrible client care and a humiliating encounter.

In any case, that is not all.

While in the vehicle heading home, we saw their email expressing that we had missed our arrangements. What's more, hence, they ended our agreement. There was no notice of the 1,000 Cedis I paid at the counter. Coincidentally, my life partner just rescheduled one arrangement. One arrangement!

In any case, Shirley Ankrah figured it important to drop her Orthodontic treatment plan "Because of your exorbitant flake-outs:"

I'm not stressed that they have ended the program.

At any rate, I had needed to do it without anyone's help. Also, assuming they dropped just mine, that would've been all good. Be that as it may, they expected to have discounted my installment. No?

You would believe that after thinking about her horrendous client care, she'd contact apologize today.

However, no.

Not Shirley Ankrah.

All things being equal, she multiplied down with a second email today! She went above and beyond to say false and created, and without a doubt, disparaging things in her reaction to my survey on their Google page:

I'm not stressed that they have ended the program.

In any case, I had needed to do it without anyone else's help. What's more, assuming they dropped just mine, that would've been all good. In any case, they expected to have discounted my installment. No?

You would believe that after pondering her horrendous client care, she'd connect with apologize today.

However, no.

Not Shirley Ankrah.

All things being equal, she multiplied down with a second email today! She went above and beyond to say false and created, and honestly, abusive things in her reaction to my survey on their Google page:

I really needed to make a lawful move. In any case, my life partner said Shirley Ankrah isn't worth the effort. We have more significant things to utilize our energy on.

My Final Words to Grin Reestablish Dental Center and Shirley Ankrah

To Grin Reestablish Dental Center:

This isn't the closure I expected for this survey. Also, I'm constrained to compose this, particularly following your chief's new remark on Google. Others like me who view their name and brand in a serious way need to see my first-individual experience of Grin Reestablish Dental Center East Legon.

Moreover, I own a business. I have clients I serve. In the genuine feeling of it, I work on the two sides of the passageway.

That is the reason I make an honest effort to regard everybody admirably well.

I know how extreme the times may be at this moment. Genuinely, I get it. I have workers I pay. What's more, I realize organizations are searching for available resources to meet monetary commitments and expand productivity.

Yet, Grin Reestablish Dental Center, your drive to produce new income streams and "develop the business" should never dazzle your eyes to the point that you fail to remember the explanation we came to you in any case. Nobody ought to be dealt with the manner in which you treated me and my life partner.

I spend just about 200 Cedis on transport for every arrangement. In some cases more. That is beside my life partner's costs.

I did Composite Hole Filling, we both did Scaling, we are on supports, and she's paid for different broken sections. Figure it out.

However, all that amounted to nothing since you needed to plunge your hand into our pockets for more cash, and we said it's meritless? Do you suppose we plant trees that develop cash?

To you Ms Ankrah:

You owe me 1,000 Cedis for administrations not conveyed. Remember that.

You might believe you're extreme and brilliant, and I can't make a meaningful difference with your horrendous treatment and created explanations. Be that as it may, you're off-base!

Likewise, you've committed a horrible error. We've spent just about 30,000 Cedis at Grin Reestablish Dental Facility. On the off chance that I was a particularly difficult client who utilized harmful language to individuals, for what reason are large numbers of your staff so well disposed to me? For what reason didn't the center end our agreements before now?

All things considered, I've been informed my past audit, seen by more than 100 individuals, carried clients to your business. Be that as it may, you dealt with us like garbage.

You might act glad and grandiose at the present time, yet know this:

Your activities have cost Grin Reestablish Dental Center East Legon truckload of cash. A business that regards clients as terribly as you treated us is certainly set out toward the stones. It's inevitable.